monthly billing

Monthly Billing

 

A monthly bill is sent to members and customers of West Parkland Gas Co-op. The bill is based on the previous month’s natural gas consumption and other applicable service charges.

Bills may be received physically via Canada Post or as an E-Bill sent via email.

E-Billing

WPG will be moving to an e-billing system due to rising envelope and stamp costs and postage delivery disruptions.

On September 1, 2025, (September bill sent in October) all members who have not already opted into e-billing, will automatically be charged the monthly $5 fee for mailed bills until they choose to switch.

To assist WPG’s senior members and customers, the $5 fee will be waived if they reside at the current billing address and are 65 or older, they can opt out of e-billing by providing a photo ID at the office, which will be recorded on their file.

For more information, please contact the office by email at admin@westparklandgas.com or by phone at (780)963-3311 during business hours.

 

To register for E-Billing, please call our office at 780-963-3311, or send an email with your account number to; admin@westparklandgas.com

 

Payment Options

West Parkland Gas offers several payment method options to our members and customers:

  • Automatic withdrawal
    • Click HERE to download the preauthorized payment application
  • Telephone Banking
  • Online Banking
  • Cheques
  • Debit (available in-person only at our office)
  • Credit (may be paid in-person or over the phone)

 

Accounts In Arrears

A bill that is not paid by the due date specified on the bill will result in the corresponding account being in arrears. An account deemed to be in arrears will be assessed a penalty fee as listed in the rate sheet. The charge will be applied to the unpaid balance.

Accounts in arrears for more than six weeks will result in a “Arrears Notification” being delivered to the member or customer’s residence. If the amount owing is not paid on or before the posted date on the Arrears Notification, a service technician will be dispatched to lock off natural gas service.

If you have received an Arrears Notification and wish to make a payment arrangement, please contact our office at 780-963-3311.

Natural gas service will not resume until the bill has been paid in full including all applicable charges as per the rate sheet.